At StellaMoments, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store and protect your information.

1. Information We Collect

When you create a StellaMoments photobook or canvas, we may collect:

• Your name

• Email address

• Mobile number

• Delivery address

• Billing information (NO)

• Photographs you send us

• Messages sent via WhatsApp

• Website usage information (cookies and analytics)

2. How We Use Your Information

We only use your information to:

• Create your photobook or canvas

• Communicate with you about your order

• Process payment

• Arrange delivery

• Provide customer support

• Improve our products and services

We will never sell your personal information to third parties.

3. Your Photographs

Your photographs remain your property.

StellaMoments only uses your photographs to:

• Design your photobook or canvas

• Print your order

• Deliver your completed product

We will never use your photographs for marketing or advertising without your explicit written permission.

4. Marketing

If you give us permission, we may:

• Share your review or testimonials

• Share photographs of your completed photobook

• Feature your project on our website or social media

You may withdraw this permission at any time.

5. How We Protect Your Information

We take reasonable technical and organisational measures to protect your information against:

• Loss

• Theft

• Unauthorised access

• Misuse

• Disclosure

Only authorised StellaMoments staff and trusted service providers have access to your information where necessary to fulfil your order.

6. Third Parties

To fulfil your order we may share limited information with trusted partners including:

• Payment providers (NO?)

• Courier companies

• Printing partners

• Website hosting providers (NO?)

These providers are required to keep your information secure.

7. How Long We Keep Your Information

We keep your information only for as long as reasonably necessary to:

• Complete your order

• Provide customer support

• Meet legal and accounting requirements

Photographs may be securely deleted within 30 days after your order has been completed unless you request otherwise or we are required by law to retain them.

8. Your Rights

You have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information 

• Withdraw consent

• Object to certain processing

To exercise these rights, please contact us at:

Email: hello@stellamoments.co.za

9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

You may disable cookies through your browser settings.

10. WhatsApp Communication

By contacting StellaMoments via WhatsApp, you consent to us communicating with you through WhatsApp for the purposes of:

• Creating your photobook

• Providing customer support

• Sending payment links

• Providing order updates

• Arranging delivery

We will only use WhatsApp communications for purposes directly related to your order unless you separately consent to receive marketing communications via this communication channel.

11. Photo Permission Clause (Very Important)

We will never publish, share or use your photographs for advertising, marketing or promotional purposes without your explicit written consent.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Email: hello@stellamoments.co.za

13. Changes

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.